SERVICE INFORMATION
Credits & Refunds
Purchases and cancellation
Monthly and annual plans renew automatically until canceled through Manage billing in your account menu. Annual plans are paid once per year, with credits delivered monthly. Cancellation takes effect at the end of the paid period, and remaining monthly allotments in a paid annual term continue until then. Unused subscription credits expire at the end of each monthly allocation period; one-time pack credits never expire.
Payment questions
For duplicate, mistaken or disputed payments, contact support@fibo2.app with your order number. We review refund requests individually, including credit usage and applicable consumer rights. Canceling a subscription prevents future renewals and does not automatically refund an earlier payment.
Failed image tasks
A task uses two credits. If the provider definitively rejects or fails a task, its reservation is refunded once. If submission status is uncertain, the task remains under review instead of being submitted again. A temporary storage failure can be retried without creating a second paid generation.
Need help?
Contact support@fibo2.app with the task ID if your credit balance or task status appears incorrect.